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posted by:

rhino

Winning 3000 quid at Moon Bingo (23/06/2010)

i have had nothing but problems with Moon Bingo i won over 3000quid a few weeks ago then my account was closed and they tried to say i had self excluded. It has taken over a month to get winnings nobody replies to emails i have spent hours phoning them to try get answers but all i get is a foreign call centre staff who i struggle to understand. luckily i have recieved my withdrawl now. i thought about arguing my case about not self excluding after they had paid me my winnings but the whole thing has totallly put me off the site so i wont be going back.when you win big you are supposed to be happy and excited i have had nothing but stress and mysery from it. even now the money is in the bank i feel i have been robbed of the buzz of winning.

has anyone else had the same problem with moon bingo or any other bingo sites?

i have been advised by them i am not allowed to open any other cassava site accounts or play any for a year now i just dont understand it when i never excluded in the 1st place

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Player Comments

Bonbon 23rd Jun 2010	That sounds a bit harsh John. Well done on your winnings but I suppose it does take the edge off a bit when you're treated like a criminal for withdrawing your own money. Never mind hun, it's their loss. Now go and enjoy them winnings!! lol x x
bobbylove 23rd Jun 2010	OMG ... that is one of the worst stories I've heard yet !!!!!!! It's just dreadful .... whatever will they think of next in order to keep as much dosh as they can to themselves??? I'd be taking this a LOT further if it was me !!!!
luckyme 24th Jun 2010	if had that prob with my winnings i wouldnt go back any way.
migs 24th Jun 2010	omg John, sorry to hear about your experience. not had any problems with moon myself but never won more than a £100.00 so that could be the reason !!!. seems unfair to be banned for a year just for winning.....try complaining anyway you.ve got nothing to lose now youv'e got your money...go and treat yourself to something nice..wtg
pansy 24th Jun 2010	wd on your win, its a shame the way that you have been treated
jademc20 24th Jun 2010	Thats shocking John, ad feel the same way, well done on your big win tho!!
juju216 24th Jun 2010	Aww that's awful John, it certainly takes the shine off a great win, enjoy spending your money x
whipitt 24th Jun 2010	omg hun so glad ya got it sprted out iv had trouble with that site me self but happy you got your winninfs hun x
debbiebear 28th Jun 2010	what an awful thing to av happened john but at least u got your money! i totally agree wiv wat ruth says and it sounds as if all these sites are the same! x
ickleme123 23rd Jul 2010	sorry you have had problems, personaly i have only ever had good experiences with the site.
dan26 29th Jul 2010	omg hun
carabeth 5th Aug 2010	well don't think i'll bother with this one then!! I've never won that much of course but it shouldn't be that hard to get your own money!! Plenty other sites out there! Enjoy the money now youve got it hun.
LITTLEbigSpider 24th Aug 2010	well done on your win but its very unfair that you had to go through that much hassle to get your winnings
MadamEarwig 25th Aug 2010	oh dear rhino thats not good, have you thought of taking things a bit further?
SAFCFAN 26th Aug 2010	Thats shocking John

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